CEO
From selling printers at Staples to leading one of the most innovative MSPs in the region, Delcie’s path to Paragus started early. Born in California, raised in New England, and educated in business by some of the top executive programs in the country, Delcie has always believed that technology should make life easier. He’s obsessed with puzzles—literal and strategic—and thrives on helping businesses grow efficiently. When not running the show, he’s with his wife and three boys, hiking, trail riding, or knocking out home projects in rural New Hampshire. Bon-Bon chocolates are his snack of choice, and his favorite movie is a toss-up between The Italian Job and Mrs. Doubtfire.
Director of Security and Compliance
Born in Colrain, Durand has always been captivated by how things work. He turned his childhood fascination with taking things apart into a career protecting digital infrastructure. With a B.S. in Applied Science in IT from Heald College and years of leadership experience, Durand now leads security and compliance at Paragus. He believes in keeping things simple, solving problems with clarity, and helping people feel more confident about technology. Outside of work, Durand is chasing adventure—skiing, camping, or exploring with his wife and kids. He’s a Cajun trail mix kind of guy, loves hard sci-fi, and supports the Hitchcock Center for the Environment.
Director of Client Support
Raised in Watertown, CT, Lisa was doing logic puzzles before she even knew what programming was. After earning her BSBA from Suffolk and MBA from Curry College, she spent years supporting Financial and HR applications for Cape Cod Healthcare. Now at Paragus, she’s the kind of leader who knows a little about a lot—and uses that knowledge to ask the right questions and support her team with smarts and heart. Outside the office, Lisa is a parent, driver, and life project manager. She loves camping with her family, exploring new places, and will never say no to nachos.
COO
Hilary’s career started in hotel management, where juggling ten things at once wasn’t just encouraged—it was required. After roles at Sheraton and Hotel Northampton, she brought her hospitality instincts to Paragus, where customer experience is still at the heart of everything she does. Hilary’s ability to adapt, pivot, and lead with empathy makes her an unstoppable COO. When she’s not at work, she’s chasing around her three boys, cheering them on at baseball games, or squeezing in a quick workout (or gummy candy run—nerds clusters, anyone?).
Controller
From the Boston ‘burbs to UMass Amherst and beyond, Heather has managed finances for all kinds of companies and even ran her own business—when she wasn’t singing with a band for the fun of it. What drew her to Paragus? The dogs. What keeps her here? Her killer spreadsheet skills and an unmatched ability to keep things hilariously on track. Off the clock, Heather enjoys reading, singing, and the holy trinity of snacks: ice cream, wine, and nachos. Dog lover, music fan, and weekend archeologist.
Director of Strategy
Melissa has a simple motto: build relationships, build success. With an MBA from UMass's Isenberg School of Management and a background running sales and operations for a national propane company, Melissa knows how to keep things moving—strategically and smoothly. At Paragus, she brings her talent for coaching, motivating, and thinking big-picture to help clients reach their goals. Off the clock, she’s either on the golf course, watching UConn Women’s Basketball, or fueling up with her daily Dunkin' run. Favorite movie? Draft Day.
CFO
Drew brings serious finance firepower to Paragus. With a master’s degree in quantitative finance from Bentley University and years of CFO experience under his belt (including running his own consulting firm), Drew has a knack for helping businesses solve their trickiest strategic puzzles. At Paragus, he mixes financial expertise, tech savvy, and business sense into one highly effective leadership style. When he’s not crunching numbers, you’ll find him outdoors with his wife, kids, and dog, preferably by a beach or somewhere that involves a little adventure. His late-night indulgence? Chocolate ice cream.
Director of Projects & Automation
Born and raised in Houston, TX, Tess brings both southern charm and sharp strategy to her leadership role at Paragus. A Rice University grad and former Director of Digital Experience for YES Prep Public Schools, she’s passionate about making technology simpler—not more complicated. When she’s not streamlining the tech experience, she’s outside with her family hiking, camping, and supporting local land trusts like Kestrel. She’s a My Cousin Vinny fan, ice cream lover, and equal-opportunity dog/cat person.