IT Support & Managed IT Services in Worcester, ma

Your Trusted Technology Partner Serving Worcester, Massachusetts and the Worcester County area.

Expert IT support, cybersecurity, network infrastructure management, and business automation solutions for small and medium-sized businesses in Worcester. Paragus Strategic IT is a trusted Managed Service Provider (MSP) delivering proactive, strategic technology services that help your business grow securely.

Fully Managed IT Programs for Worcester, Ma Businesses

Looking to outsource your IT department completely? Paragus is a leading MSP offering comprehensive, fully managed IT services designed for businesses throughout Worcester, MA and the surrounding region. Our 100% employee-owned company offers 24/7 support, proactive network infrastructure monitoring, and strategic technology planning that frees you from IT hassles.

What's Included:

Our Fully Managed IT Program includes five major components:

  1. Help Desk support available around the clock

  2. Security & Compliance management

  3. Strategic Services with dedicated account management

  4. AI & Automation implementation

  5. Comprehensive Projects & Assessments

As your dedicated MSP, we handle everything from remote and onsite support to cybersecurity threats, IT security compliance requirements (including HIPAA, CMMC, and Mass 201 CMR.17), business continuity planning, infrastructure management, and patch management. Your dedicated Account Relationship Manager meets with you monthly to ensure alignment with your business goals, and we create three-year technology roadmaps with one-year budgets for complete visibility.

Co-Managed IT Programs for Worcester, Ma Businesses

Have an internal IT person or team that needs backup support? Paragus offers flexible co-managed IT services that supplement your existing IT staff—providing security expertise, infrastructure resources, and peace of mind without replacing your team.

What's Included:

Our Co-Managed IT Program is customized to fit your needs and includes:

  1. Help Desk Services (8x5 or 24x7)

  2. Procurement Services

  3. Proactive Services including network monitoring and cybersecurity

  4. Planning & Strategy support

  5. Third Party Services management

  6. Access to professional IT Tools.

We work collaboratively with your internal IT team to provide after-hours coverage, additional security expertise, help with compliance requirements, and project support. We're not here to take anyone's job—we're here to make your IT team's job easier and ensure your business is covered no matter what happens.

Additional IT Services for Worcester, Ma Businesses

IT Security Audits & Network Assessments

Are you losing sleep over fear of cyberattacks? Do you have a vendor requesting an assessment of your IT network? Paragus provides comprehensive cybersecurity audits and network infrastructure assessments for businesses throughout Worcester County.

Services Include:

  • 360-Degree Network Assessment

  • Simulated Phishing Attack

  • Basic Security Assessment

  • Full Scale Security Audit

  • Compliance-Specific Assessments for HIPAA, CMMC, and Mass 201 CMR.17

Our assessments evaluate your security posture, infrastructure, disaster recovery, compliance, performance, and IT investment strategy—providing detailed reports with actionable recommendations to protect your business.

Schedule Security Assessment

Business Automation & AI Services

Your competition is already using automation and AI to cut costs, strengthen security, and streamline operations. Paragus demystifies automation and delivers real results through Microsoft Power Tools—Power Automate, Power Apps, and Power BI.

What We Automate:

From appointment booking and approval processes to employee onboarding, email management, sales lead assignment, and data visualization—we eliminate tedious tasks and free up your team's time. Our clients typically see significant ROI within the first six months.

Get started:

From appointment booking and approval processes to employee onboarding, email management, sales lead assignment, and data visualization—we eliminate tedious tasks and free up your team's time. Our clients typically see significant ROI within the first six months.

Explore Business Automation

Why Worcester, MA Businesses Choose Paragus Strategic IT

We're more than just an IT vendor—we're a strategic MSP partner invested in leveraging technology to help your business grow and thrive securely.

The Paragus Promise:

Our job is to make your job easier—freeing you from IT hassles and giving you more time and resources to grow your business. We take the time to get to know not just your business, but you—building real relationships with our clients.

Our Approach:

  • Quick: Fast response times and regular updates—every second counts

  • Personal: We build relationships, not just fix computers

  • Accessible: Simple communication and 24/7 availability

  • Secure: Comprehensive cybersecurity and infrastructure protection

As a 100% employee-owned company, every member of our team is personally invested in your success.

Our story

Get IT Support in Worcester, MA

Ready to experience IT that just works? Contact Paragus today for a free 15-minute consultation.

We'll discuss your technology challenges and show you how our IT services can help your business thrive.

Service Areas

  • Worcester, Massachusetts

  • Shrewsbury, Massachusetts

  • Auburn, Massachusetts

  • Millbury, Massachusetts

  • West Boylston, Massachusetts

  • Holden, Massachusetts

  • Leicester, Massachusetts

  • Paxton, Massachusetts

  • Grafton, Massachusetts

  • Northborough, Massachusetts

  • Worcester County

Helpful links

INdustries we serve

FRequently asked questions

    • Cost Efficiency: Eliminate the overhead of hiring, training, and retaining in-house IT staff while gaining access to enterprise-level support.

    • Access to Specialized Expertise: Our team includes certified professionals across cybersecurity, network infrastructure, cloud solutions, and compliance—expertise that would be costly to build internally.

    • Enhanced Security & Compliance: We implement robust security measures and ensure compliance with HIPAA, CMMC, and Mass 201 CMR.17 requirements.

    • Scalability: As your business grows, our services scale with you—no need to hire additional staff or make major infrastructure investments.

    • Focus on Core Business: Delegate IT responsibilities to us so your team can concentrate on strategic initiatives and revenue-generating activities.

    • Proactive Maintenance & Reduced Downtime: Our 24/7 monitoring identifies and resolves issues before they impact your operations.

    • Access to Advanced Technology: Stay competitive with the latest tools and infrastructure without heavy capital investment.

    • Experience & Expertise: Paragus has been delivering IT services with certified professionals across Microsoft, Cisco, CompTIA, and cybersecurity disciplines.

    • Customer References: Our 100% employee-owned model means every team member is invested in your success.

    • Transparency & Trust: We provide clear, predictable pricing with no hidden fees—and we'll never try to replace your internal IT team.

    • Certifications & Credentials: Our team holds certifications from CompTIA, Microsoft, Cisco, and maintains compliance expertise across HIPAA, CMMC, and state regulations.

    • Scalability & Flexibility: Whether you need after-hours coverage, project support, or specialized cybersecurity expertise, we adapt to your evolving needs.

    • Security & Compliance: We bring enterprise-grade security protocols and help ensure your business meets industry compliance standards.

    • Communication & Collaboration: We work alongside your internal IT team—not in competition with them—providing seamless support and knowledge transfer.

    • Comprehensive Service Offerings: Paragus provides a full range of services including cloud solutions, network optimization, cybersecurity, and proactive infrastructure monitoring—everything your business needs under one roof.

    • Proactive Support: We don't wait for problems to occur. Our 24/7 monitoring and proactive maintenance approach prevents issues before they impact your operations.

    • Local Presence & Fast Response: Based in Western Massachusetts, Paragus provides rapid on-site support throughout New England. We're your neighbors, not a distant call center.

    • Strong Cybersecurity Measures: Our comprehensive security services include firewalls, encryption, endpoint protection, regular data backups, and compliance with HIPAA, CMMC, and Mass 201 CMR.17.

    • Scalability: As your business grows, Paragus scales with you—handling increased demands without requiring you to rebuild your IT infrastructure.

    • Employee-Owned Accountability: As a 100% employee-owned company, every Paragus team member has a personal stake in your success.

  • Paragus Strategic IT is a leading Managed Service Provider (MSP) serving small and medium-sized businesses throughout Western Massachusetts, Central Massachusetts, and across New England.

    Our services include:

    • 24/7 Monitoring & Proactive Support: Round-the-clock monitoring keeps your systems running at peak performance.

    • Cybersecurity & Data Protection: Comprehensive security measures protect your business from evolving threats.

    • Cloud Solutions: Scalable cloud services tailored to your business needs.

    • Flat-Rate, Predictable Pricing: No surprise bills—just consistent, reliable IT support.

    • VoIP & Business Communications: Modern communication solutions to keep your team connected.

    • Compliance Support: HIPAA, CMMC, and Massachusetts data protection compliance expertise.