Our Promises To You

Stop Managing I.T. Start Leveraging It. Here’s what that means when you work with us.

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Specialists who know your business by name, not a ticket queue. Your Account Relationship Manager owns your IT strategy, and the people behind them own your security and your day-to-day support.
We are a service company first and a technology company second. Every interaction should be an exceptional one.
Plain English. No geek speak, and nobody made to feel silly for asking.
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Both change constantly. We stay on top of them and tell you plainly where you stand and what we recommend.
The right safeguards, background checks and processes, so your network and your data are safe with our team.
We carry professional liability and cyber insurance.
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Our pricing is published on our website, and your proposal shows exactly how your price is built. No hidden fees, no surprises.
You see every request the same way our technicians do, in real time, and you have access to the documentation we keep on your environment.
We manage to them and report against them. They’re in the table below.
A short agreement you can actually read, with our terms published online. The version you sign is the version that governs you.
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We ask the questions that help us understand your business, and we help you plan for what’s next, not just fix what’s broken.
No one-size-fits-all. We help you figure out what’s worth doing and when.
As a Fully Managed client, if in your first 90 days you don’t feel we’re delivering the partnership we promised, give us 60 days’ notice and you can go. No termination charges, and we won’t bill you for our offboarding work.

BUSINESS IMPACT	MORE THAN 1 USER	1 USER
Complete System Down – Work is completely stopped	Critical: 30 Minutes	High: 2 Hours
Partial System Down – Productivity is significantly limited	High: 2 Hours	Important: 5 Hours
Partial System Down – Productivity is somewhat limited	Important: 5 Hours	Medium: 12 Hours
Inconvenience – There is an inconvenience with a workaround	Medium: 12 Hours	Low: 24 Hours
Non-Urgent Request - No impact on productivity	Low: 24 Hours	Very Low: 40 Hours