Onboarding
You'll know exactly what happens next.
Most IT transitions are a black box. Ours isn't. Four phases, about ten weeks, and roughly 10 to 14 hours of your team's time from the day you sign to the day onboarding formally closes. Here is all of it.
At a glance
The whole thing on one line
Four phases. The heavy lifting is in phase two, when we take over day to day support.
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Getting Started
DAYS 1–7 / Your Time: ~1.5 hours
What we do
Within a week of signing you meet your Paragus team by name. We hold one transition planning session with whoever runs your IT today, whether that's your own internal team, your outgoing provider, or both, and map exactly how support moves to us without a gap in coverage.
WHAT YOU GET
A named team with direct contact details, and a written transition plan you have agreed to before anything on your network changes.What we need from you
About an hour from your main point of contact, and an introduction to whoever handles your IT today.
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Transition And Go Live
DAYS 7–30 / Your Time: 6.5 to 8 hours
What we do
We document your environment, agree who owns what, review your backup and continuity position, deploy our monitoring and security tooling, and come onsite to meet your staff and walk your space. By day 30 your support line is live and your team is calling us.
WHAT YOU GET
Your environment documented properly, security and monitoring in place, your staff shown how to reach us and what to expect, and a live support line by day 30. You also get a clear written answer to a question most companies can't answer about their own network: what would actually happen if it went down.What we need from you
Two working sessions and one onsite orientation, plus help getting access to systems your previous setup didn't have documented in one place. Domain registration and DNS are the usual gaps, and they are the most common reason an onboarding slips.
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Your Roadmap
DAYS 30–75 / Your Time: 2 to 4 hours
What we do
We complete a full assessment of your environment and sit down with you to understand where the business is going, not just where the technology is. Then we present what we found and what we recommend, in priority order, with costs attached.
WHAT YOU GET
A written assessment of the risks and gaps in your environment, and a prioritized roadmap you approve or decline line by line. Nothing gets done to your environment that you haven't signed off on.What we need from you
Two meetings with whoever makes the decisions. These are the two most valuable conversations of the whole onboarding, so it is worth getting the right people in the room.
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The Paragus Experience
DAY 75 ONWARD / Your Time: ~30 min per month
What we do
Onboarding formally closes and you move into a standing cadence with your Account Relationship Manager: roadmap reviews, scheduled onsite visits, and a quarterly survey where we ask how we are doing and publish the result internally.
WHAT YOU GET
A regular meeting rhythm instead of only hearing from us when something breaks, a roadmap that gets revisited rather than filed, and a direct escalation path when you need one.What we need from you
About half an hour a month, and an honest answer on the survey. The exact cadence is set by your agreement, so smaller engagements may be quarterly rather than monthly. We would rather hear it from you than find out later.
Two things we'd rather say up front
Go-live is where you'll notice us most
Go-live (or cutover) day is where your team is most likely to notice the transition. Expect some increased activity, and expect that a few things may need a second pass as we get everything settled. It won't be the only moment you notice us. Rolling out email security like Proofpoint, and some of the other system transitions along the way, can need a second pass too. That's exactly why your Client Support Manager and Network Manager are onsite for the whole of go-live day: to answer questions, address issues quickly, and make sure your team is supported throughout the transition.
Your outgoing provider can set the pace
If you're coming to us from another IT company, the biggest variable in the whole process is how cooperative they choose to be. Some hand over everything in a week. Some don't return calls. We plan for both, and we'll tell you early which one you have.
Want to talk through your own transition?
Book time with us and we'll walk you through what your onboarding would actually look like, based on what you're running today.