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how we do i.t.

At Paragus, we have never believed it’s enough for an outsourced information technology firm to be staffed by experts in computer systems and technology. We believe technological expertise must be combined with an understanding of what businesses, small and large, are up against, what it takes to be competitive, and the vital role technology plays in our client businesses’ success. It was our dual focus on business and technology that led us to create the Strategic I.T. model.


WHAT MAKES US UNIQUE

Employee Owned - Our company is owned by our employees which means that everyone you work with has a vested interest in a long-term, mutually beneficial relationship.

Fun to Work With - Our staff doesn’t fit the typical IT stereotype. While we do take great pride in professionalism, we don’t believe in being boring and aren’t afraid to have some fun.

Dedicated & Specialized Team - Each client is assigned to a small team of people with a very specific focus to make sure nothing is missed.

Strategic Focus - Our services are designed to help your business see the forest through the trees, make strategic investments and generate the best ROI for your IT dollars.


Our Model

We've moved away from the tiered generalist model of the past that is still used by most other IT companies. Important tasks slip through the cracks, slow response time, solutions that lack strategy and tailoring, issues take forever to solve or keep coming back. We want to highlight accountability; every aspect of our service is the accountability of one of your team members.


The Three Pillars of I.T.


Strategic services

A well-managed IT strategy is equal parts business and technology. That is why the Relationship Manager is the captain of your three-person team. This person will oversee everything on your account and establish regular check-ins with you based on your specific needs.

Whether that be weekly phone calls, bi-weekly email summaries, quarterly onsite meetings or annual planning sessions, this resource will ensure that everything is running smoothly.

In addition to ensuring that everyone is on the same page regarding day-to-day activities, the Relationship Manager will use their strong business acumen and experience to identify opportunities to help your business grow, become more efficient and reduce your costs. We believe strongly that IT should be viewed as an investment — and every investment should be producing a return.

Services offered:

  • Annual strategic planning
  • Bi-weekly check-ins
  • Audits and Assessments
  • Compliance

Proactive services

Each client will have a specialized resource (Network Manager) whose entire focus is on preventing issues from happening in the first place. From monitoring your systems to installing updates and staying ahead of the latest threats and risks, they are responsible for keeping your network running smoothly and ensuring compliance with any governing bodies.

Services offered:

  • Remote monitoring – servers, workstations, all other critical equipment
  • Patch Management 
  • Email Security and Encryption
  • Business Continuity (Disaster Recovery)
  • Comprehensive Security (FireWalls, encryption, multi-factor authentication) 

Reactive services

When an issue does happen, you can take comfort in the fact that a team of competent, friendly and helpful people are standing by. From the Client Service Concierge who answers the call to the team of expert technicians, we ensure that all requests are acknowledged immediately, expectations are set clearly and regular updates are provided throughout the resolution process.

Your Client Support Manager will not only make sure every issue is being addressed as quickly as possible, but will also look for patterns and trends to help identify bigger issues and reduce your costs long term.

Services offered:

  • White glove service
  • Real time support – local, knowledgeable, easy to work with
  • Guaranteed Response Times
  • 24/7 Support

Projects

In addition to a team that handles all of the routine tasks and responsibilities that are essential to providing excellent support, we also have a dedicated Projects division. From research to analysis, design to execution, our Project division has the resources, expertise and focus to ensure that projects are well defined, meticulously planned and completed on-time and on budget. We’re here to exceed your expectations.

Services offered:

  • Expertly designed solutions
  • Capped expenses
  • Dedicated project managers
  • Extensive experience – largest + most employees = more expertise and experience
  • Matching each project with the best resources
  • Dedicated technical lead to design a solution and oversee the project from a technical standpoint

Ready For A Free On-Site Evaluation?

Contact us today to request a free on-site evaluation and overview by one of our dedicated sales professionals.