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Paragus Automation & AI

Client & Employee Satisfaction Tool Case Study

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An infographic showing three survey forms with ratings, a star rating system, and a six-item Likert scale.

  • A business interested in getting clear, quantifiable data on the satisfaction levels of their 200 customers and 75 employees.

  • Most commercial tools and programs seemed to be designed just to collect responses on a rolling basis. As a result, the company was manually sending out surveys, then exporting the results to Excel to tabulate the scores.

    Between the two processes (employee and client satisfaction), the company was spending 50-60 hours a quarter across multiple resources.

    Due to the manual nature of the process, they routinely made mistakes in both the sending of the survey and the tabulation of the data.

    Because of the clunky, time-consuming user experience, the survey response rate was routinely 30-40%

  • Using a combination of several automation tools, Paragus built a new satisfaction measurement tool that streamlined every step of the survey process, including:

    Scheduling

    Importing new email addresses

    Simplifying the review/rating method

    Monitoring response rates

    Generating real-time results

    Alerting management of low survey scores and potential problems

  • The business now spends less than one hour a quarter on employee and client surveys. 

    The results are much easier to interpret and allow for much more dynamic analysis. 

    The alerts ensure that low scores are followed up with within 24 hours, not weeks later. 

    Response rates run from an average of 78% for customers and 95% for employees. 

The Paragus Automation Assessment

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  • 30-minute intro call to discuss how automation can streamline workflow

  • 4 in-person or video-call shadowing sessions to identify potential automations to benefit your business (max 90 mins per session)

  • Recap meeting with detailed list of potential automations with estimated time and money saved

For an investment of $749, you can save big over the long term by permanently eliminating tedious, time-consuming tasks.

With so many changes to the labor market, it’s more important than ever to be able do more with less. Sign up for the Paragus Automation Package and start saving time and money today.

Ready to automate?
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